Impact & Expertise

Industrial Goods Publications

  • Achieving Excellence in After-Sales Services: A Primer for Industrial Companies

  • Alain Beauvillard, Andreas Jentzsch, David Kurmann, Kai Obring, Peter Ulrich
  • September 2009
  • By running effective after-sales services businesses, manufacturing companies can boost both revenues and profits – while also benefiting from sharper competitive differentiation, steeper barriers to entry, deeper insight into customers, and enhanced customer loyalty. The authors describe eight key levers for enhancing revenue potential and profitability. They also present the BCG Service Pyramid, which arrays the major elements companies need to address to achieve best-in-class service.
  • Read more on bcg.perspectives

Other Publications

  • Suppliers as Partners
  • MORE
  • Mastering Complexity
  • MORE
All Industrial Goods Publications
Recommend Print

BCG in the News

Our work and our people are regularly covered in publications around the world. More

Impact Stories

Find examples of projects BCG has conducted. more

BCG Background

BCG is a global management consulting firm and the world's leading advisor on business strategy. Learn More

Contact Us

Leave a message for the Industrial Goods practice or submit a request for proposal. Go